IT support technician resume example

IT managers want a technician who resolves issues fast and explains them clearly. This example gives the environment size, ticket metrics and tools.

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The person, contact details and employers are fictitious. Replace them with your own information.

IT support technician resume example with ticket metrics
Code template
Laid out with the Code template. All details are fictitious.

Skills to highlight

  • Help desk support
  • Device deployment
  • Active Directory
  • Microsoft 365
  • Networking basics
  • Ticketing systems

What makes it work

  • Give the environment size: users, devices, sites.
  • Quantify support: tickets per day, resolution time, satisfaction.
  • Name tools: Active Directory, Microsoft 365, Intune, ServiceNow, networking.
  • Add certifications such as CompTIA A+, Network+ or Microsoft.

The same CV, adapted to each country

Pick the country you are applying to: the editor adjusts the photo, the page size and the personal details. Here is this example laid out for four countries.

What changes from one country to another

CV conventions by country
United StatesUnited KingdomUnited Arab EmiratesIndia
PhotoNot recommendedNot recommendedRecommendedOptional
Date of birthNoNoIncludedIncluded
NationalityNoNoIncludedIncluded
Page sizeUS LetterA4A4A4
Length1 to 2 pages1 to 2 pages2 pages1 to 2 pages

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  2. Fill in your details; the preview updates as you type.
  3. Download your CV as a PDF.
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The full text of this example

Kevin Park — IT Support Technician — help desk and deployment

IT support technician with five years of experience. I help users patiently and keep devices running without disruption. I automate what can be automated.

Experience

  • IT Support Technician · Retail Company (800 users), Columbus, OH (Mar 2021 – Present)
    • 25 tickets a day in ServiceNow, 90% resolved within 4 hours
    • Migrated 300 laptops to Windows 11 with Intune
    • Manage accounts in Active Directory and Microsoft 365
  • Field Technician · Managed Service Provider, Dublin, OH (Sep 2019 – Feb 2021)
    • On-site setup of workstations, printers and networks

Education

  • Associate of Applied Science in Computer Information Technology · Columbus State Community College (2017 – 2019)

Skills

Help desk · Active Directory · Microsoft 365 · Intune · Networking

Why this example works

Support metrics (25 tickets a day, 90% resolved within 4 hours) and a 300-laptop migration show an efficient technician who can run a project.

Tools are named precisely, which also helps with ATS. The Code template gives a technical look that fits the job.

Keywords to mirror

Applicant tracking systems and recruiters scan for these terms. Reuse the ones that appear in the job posting, word for word.

  • IT support technician
  • Help desk
  • Desktop support
  • Active Directory
  • Microsoft 365
  • Intune
  • ServiceNow
  • Windows 11
  • CompTIA A+
  • Networking

Mistakes to avoid for this role

  • Not stating the environment size.
  • Listing technologies without showing what you did.
  • Leaving out support metrics.

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