Hotel front desk agent resume example

Hotel managers hire front desk agents on three things: guest service, languages and the property management system. This example shows them with the hotel size and the impact on guest reviews.

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The person, contact details and employers are fictitious. Replace them with your own information.

Hotel front desk agent resume example with Opera PMS and languages
Classic template
Laid out with the Classic template. All details are fictitious.

Skills to highlight

  • Check-in and check-out
  • Reservations
  • Opera PMS
  • Cash handling
  • Guest recovery
  • Languages

What makes it work

  • Give the property size and type: number of rooms, full-service or select-service, business or leisure.
  • Name the PMS (Opera, Mews, OnQ) and the booking channels you handle.
  • List languages with an honest level — they may be tested during the interview.
  • Say which shifts you work: AM, PM, overnight (night audit), weekends.

The same CV, adapted to each country

Pick the country you are applying to: the editor adjusts the photo, the page size and the personal details. Here is this example laid out for four countries.

What changes from one country to another

CV conventions by country
United StatesUnited KingdomUnited Arab EmiratesIndia
PhotoNot recommendedNot recommendedRecommendedOptional
Date of birthNoNoIncludedIncluded
NationalityNoNoIncludedIncluded
Page sizeUS LetterA4A4A4
Length1 to 2 pages1 to 2 pages2 pages1 to 2 pages

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The full text of this example

Isabella Martin — Hotel Front Desk Agent — Opera PMS, Spanish and French

Front desk agent with four years at upscale hotels. I welcome international guests warmly and handle reservations accurately. Available for rotating and overnight shifts.

Experience

  • Front Desk Agent · Upscale Full-Service Hotel (120 rooms), Miami, FL (Apr 2022 – Present)
    • Check-in and check-out for 150 guests a day in high season
    • Reservations in Opera PMS and online travel agencies
    • Front desk review score up from 8.7 to 9.3 out of 10
  • Guest Service Agent · Select-Service Hotel (60 rooms), Fort Lauderdale, FL (May 2020 – Mar 2022)
    • Front desk, switchboard and night audit
    • Cash handling and end-of-shift balancing

Education

  • Bachelor of Science in Hospitality Management · Florida International University (2016 – 2020)

Skills

Check-in and check-out · Reservations · Opera PMS · Night audit · Guest recovery

Why this example works

Languages and Opera PMS are in the headline: for an international clientele, they are the first filters. The CGSP certification adds a recognized guest service credential.

The review score improvement (8.7 to 9.3) shows an impact the manager can check for themselves. The Classic template is polished and professional, fitting for hospitality.

Keywords to mirror

Applicant tracking systems and recruiters scan for these terms. Reuse the ones that appear in the job posting, word for word.

  • Front desk agent
  • Hotel
  • Guest service
  • Check-in
  • Reservations
  • Opera PMS
  • Night audit
  • Cash handling
  • Guest satisfaction
  • Bilingual

Mistakes to avoid for this role

  • Writing “fluent Spanish” without any way to back it up.
  • Leaving out the hotel size and type.
  • Not naming the PMS you know.

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